Refund policy

Return & Refund Policy

Last Updated: October 21, 2026

At Lypeek, customer satisfaction is one of our highest priorities. We want every customer to feel confident when purchasing our ballpoint pens and writing essentials.

We understand that sometimes a product may not meet your expectations. That's why we offer a straightforward 30-day return and refund policy designed to make your shopping experience as convenient as possible.

1. 30-Day Return Policy

We accept eligible return requests within 30 calendar days from the date your order is delivered.

To qualify for a return, the following conditions generally apply:

The return request must be submitted within 30 days of delivery.
The item must be returned in its original condition, except where a product is defective or was incorrectly supplied.
All included accessories and components should be returned when applicable.
Proof of purchase, such as an order confirmation or order number, must be provided.

If you receive a defective, damaged, or incorrect item, please contact our customer support team for assistance.

2. Free Returns

Lypeek offers free return shipping for eligible returns within the 30-day return period.

Customers will not be charged return shipping fees for approved returns arranged through our customer support team.

Please do not send products to our business address without first receiving return instructions.

3. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Email support@lypeek.store within 30 days of receiving your order.

Step 2: Provide Your Order Information

Include your order number, the email address associated with your purchase, and a brief explanation of your return request.

Step 3: Receive Return Instructions

Our customer support team will review your request and provide the appropriate return instructions.

Step 4: Return Your Item

If a physical return is required, securely package the product and follow the instructions provided by our team.

Step 5: Refund Processing

Once the return has been received and reviewed, or the refund has otherwise been approved, we will initiate the applicable refund.

4. Refund Policy

Approved refunds will be issued to the original payment method used during checkout.

We aim to process approved refunds within 5–10 business days. The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

For eligible returns, we provide a refund of the amount paid for the returned item, including applicable taxes.

There are no return shipping charges or restocking fees for approved returns.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you purchased, please contact us at support@lypeek.store as soon as possible.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the product and packaging, if available.

Our support team will review the issue and offer an appropriate solution, which may include a replacement or refund.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.

Once an order has shipped, cancellation may no longer be possible. However, eligible purchases remain covered by our 30-day return policy.

7. Exchanges

If you would like a different product or variation, please contact our customer support team.

Depending on product availability and the circumstances of your request, we may assist with a replacement or recommend returning the original item and placing a new order.